I guess i dont want to be fobbed off with an apology because i feel that faking my signature to say i was happy with the treatment when i wasn't is quite serious.
I just want to know where i stand if they do respond with just a 'sorry'
If I am entitled to compensation then yes maybe, I will be very disappointed if they just fob me off with a sorry, or maybe the person in question be punished, I just want to be legally correct when responding
Yes this helps but on the fraud side of it do I request compensation on this also? as per your instructions above