I recently quoted and won a job to do 70 m2 of under floor heating in a domestic residence, I received a deposit and ordered the materials, Straight away the client was pushing for a start date, I responded by saying i would confirm a start date when the materials arrive via postal service, In the meantime i will along with two of my guys come and remove the existing flooring ect which we did, When the materials arrive they were wrong so they had to go back, The client then started sending a torrent of messages, Firstly being very pushy then started threatening me with her two policeman sons ! Then she cancelled the job, She has also contacted my employers and has been making false accusations, I work as a construction manager during the week, I do my underfloor heating in the evenings and at weekends.
Where do i stand as far as the law says, I have incurred costs, wages for the other men, time and effort personally put in plus the aggravation with my employers.
No they are job specific, I have returned them and waiting for the supplier to refund me.
My terms of business do say that deposits are non-refundable.
Thank you Jo.