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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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There,I need to find out if it is worth appointing a legal

Customer Question

Hi there,I need to find out if it is worth appointing a legal firm to take British Airways to court. In August I flew from Hong Kong to London on the A380. I am vegetarian and do not drink alcohol. I have been vegetarian all my life and August was a very religious month for Hindus. On there menu was a soup; the description mentioned nothing about meat. I made it clear to the staff of my dietary requirements. The soup arrived and inside was bacon. None of the staff had any knowledge of ingredients. I have a copy of the menu. Do I have grounds to take this to court. This is not about giving a meal by mistake but in fact the menu in first class not providing the correct information. I was sick throughout the return journey.
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you with this.
Did you pre-order or give your requirements when you booked please?
Ash and 2 other Law Specialists are ready to help you
Customer: replied 2 years ago.
Hi there that would be great. My home number is ***** 550942. Many thanks. Nish
Expert:  Ash replied 2 years ago.
Ok, I have wifi but no signal where I am until about 6,30pm, is that ok?
Customer: replied 2 years ago.
Hi Alex,I will be out at 6.30pm. I am free now for call so I can update you.If you have a LAN line I can call you or we arrange for tomorrow.I have already sent various emails to the CEO and Head of Ops regarding this matter with British Airways.
Expert:  Ash replied 2 years ago.
Tomorrow is fine, sadly I am in an area where I can get wifi on my dongle but no phone signal with a different operator.
Alex
Customer: replied 2 years ago.
Are you happy to call say around 12 noon tomorrow?
Expert:  Ash replied 2 years ago.
Can I make it earlier, say 10am-1030am? Or after 1pm? You may need to remind me here though!
Alex
Customer: replied 2 years ago.
Lets do 2pm tomorrow. Will you call me or do you want me to call you?
Expert:  Ash replied 2 years ago.
I will call you.
Alex
Customer: replied 2 years ago.
thanks - speak tomorrow at 2pm
Expert:  Ash replied 2 years ago.
Ok.
Customer: replied 2 years ago.
Hi there are we having this call? - My number is *****
Customer: replied 2 years ago.
Alex - please can you confirm if we are having this call today. I have already paid via my credit card and re-arranged my day to discuss the matter with you.
Expert:  Ash replied 2 years ago.
Just tried calling but went to answer machine,
Alex
Customer: replied 2 years ago.
We agreed a time of 2pm. I re-arrange my day for your call, but I received nothing from you.
Expert:  Ash replied 2 years ago.
Are you free now?
Alex
Customer: replied 2 years ago.
yes ok.
Expert:  Ash replied 2 years ago.
Calling now.

Alex