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At the moment and since 22/09/15 they are refusing to even search the facility unless I provide invoices to cover the ownership of the items inside. Then they will search. The invoices and value play no part in their compensation scheme as they apply a flat rate value if appropriate.
I have sent copies of invoices covering the items. They won't accept the format some of them are in!! I have argued with them that I cannot see why I have to prove ownership to them as the information has no relevance to any compensation scheme.
This is what was asked for and what has been supplied
"In the meantime, to help facilitate faster research, could you please provide the following information:The invoice for the units sent with this shipment. We will require this documentation in the event that we cannot locate your missing units and need to process a reimbursement request with our payments department.The invoice must show the purchase of the products from a supplier or manufacturer and include:- The date of that purchase- The titles of the missing units- The quantity purchased"
Yes I am aware that there are scammers out there and I would fully accept there needing proof of what is in the parcel BUT after they have at least searched the facility. To find a reasonable sized and well marked up and described parcel isn't a major task and if it isn't there after having signed for it then that raises the question of theft. A different matter.
Their unreasonable demands are without actually having carried out a search. Proof of ownership is not confirmation of what is in the parcel.
Compensation from what I can see is purely flat rate per item regardless of actual costs.
They do have addresses in the UK and a UK Managing Director. The legal department address they fob you of with is in Luxembourg.
If I get my solicitor to write to them what regulation could be quoted to gain attention?
Would emailing the Fulfillment Centre in Rugeley where the parcel was sent to be OK or does it have to be in writing? They gave me 2 days to provide the invoice information and I will give them the same.
Thank you............ I will have a go with a recorded delivery letter.
What is the Small Claims court limit please?
The parcel turned up miraculously the day before the date I gave them as a deadline for a small claims court case!! All of the goods have now been added to my inventory. There is however another issue with one item. Amazon have said this item arrived damaged. They have provided no evidence of this and I don't doubt them BUT...............14 days after delivery almost it may be difficult to claim against the shippers. Not sure now how to proceed.
The difference between what and what??