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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I recently purchased a vw transporter brand new, it has

Resolved Question:

Hi, I recently purchased a vw transporter brand new, it has suffered rodent damage on the wiring harness, it is not covered under warranty which to some degree I understand, however I have recently learned that the wiring harness may be made out of a food based product, which as these cables are exposed I feel it was inevitable to happen, and feel that a vehicle with under 4000 miles should not have had this especially as the car industry has known about these issues for some time. I feel that Volkswagen could have put some measures in place to prevent this occurring. I add to this the scandal that is going on and feel that I want to hand the vehicle back and get my deposit back. Would this be possible?
Kind regards
Submitted: 2 years ago.
Category: Law
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you with this.
What is the cost of repair please?
Customer: replied 2 years ago.
£500 plus vat
Expert:  Ash replied 2 years ago.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Customer: replied 2 years ago.
Thankyou for your reply, with the vw issue as a whole with the scandal going on can I hand the vehicle back and receive my deposit amount back?
Expert:  Ash replied 2 years ago.
Sadly not. Its only if it can't be driven could you reject it. But you can certainly claim for the cost of repair.
Does that help?
Ash and 2 other Law Specialists are ready to help you
Customer: replied 2 years ago.
Yes thank you