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Hi and thanks Thomas. The bike has been damaged. She now claims this was done before she left the shop with it but it was not. She inspected the bike and accepted it. So, you answer left me a bit uncertain. You say she is right but that if she has damaged it she cannot get a refund. From what little I have been able to understand about the DSR, even if she damages it she can still return it in the cooling off period leaving me to have to file a seperate claim for the damage. Also, are you saying that the fact that she picked up the bike and completed the final payment in purcash, it still falls under DSR?