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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Circa 2 years ago we had a new oil fired boiler fitted by a

Customer Question

Circa 2 years ago we had a new oil fired boiler fitted by a Ltd company heating company.
Their own engineer did a service the following year and said we needed work done to comply with fitting requirements for safety purposes. The work was not completed.
Again, this year he made the comments most strongly that this work needed to be done to make the boiler safe. he said the work should have been done at point of fitting. We advised him that his company fitted the boiler in the 1st instance.
We booked in the work via the office secretary and advised that this work should have been completed in the 1st instance and that we did not expect to be charged. She booked the engineer in to complete the necessary works without retort relating to charges.
We were surprised to receive a bill for parts and work completed.
Before responding in writing to the company, and assuming we can win the argument that the work should have been done in teh 1st instance:
As the work should have been done in the 1st instance (as evidenced by the companies own representative) is this a failing in their initial work and should they make good without charge?
If this is correct under what legislation are such circumstances dealt with (Specific clauses and sub-clauses?)
Is this dealt with under the Supply of Goods and Services Act 1982?
Is there any specific legislation under which boiler fitting companies are governed in light of the dangers of working with oil and gas supplies?
Many thanks
Nigel
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.
Do you know the cost of the works to rectify this please? Is it not under warranty?
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience: Solicitor with 5+ years experience
Ash and other Law Specialists are ready to help you
Customer: replied 1 year ago.
Cost £445.26 inclusive of VAT
Original installation was circa £4500
The warranty was only 12 months in duration and, we presume, relates to the product provided and not the survices.Nigel
Customer: replied 1 year ago.
Alex, Sorry I did not intend to accept the live discussion option at this stage. Please can we continue on chat?
Nigel
Customer: replied 1 year ago.
Alex, Are you there?Nigel
Expert:  Ash replied 1 year ago.
Sure we can. I agree that they should have correctly installed it, if not then you have a claim under Section 13 of the Sale and Supply of Goods and Services Act 1982 by failing to act with all reasonable skill and care.
You have 6 years to bring a claim so in reality it makes no difference whether it has been 2 years.
You have a claim.
Can I clarify anything for you about this today please?
Alex
Customer: replied 1 year ago.
Not at this stage Alex, I am grateful for your help.Can you confirm that I am only being billed for the original £36for the low level information?Many thanks,Nigel
Expert:  Ash replied 1 year ago.
You may need to ask customer services for the additional help cost only back. I have no access to billing

Alex

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