I have the course form and also they just this moment sent me an email and stated it's inclusive of VAT. They have already got my money as I was originally on a package deal for 4 courses but after this pain they have caused they agreed I could just pay for the 1 course I have already Comolested and the overpaid balance they agreed to transfer to my friends account. But they sent me an invoice with the 3key for the course but added an extra charge of VAT for that's an extra 600 they are trying to hold onto.
Sorry, was just doing what you have suggested and trying to report them to trading standards.
They have sent me a email back stating I've been rude and they are doing me a favor for asking for my invoice to be revised as I noticed the VAT error. They are now claiming the vat was transferred to my friends account and they do not want to revise my invoice as they think I'm trying to claim more money.
Do I have any it her grounds for this treatment? ..
I have never made threats or demanded anything from them. And they are reluctant to put it in an email when they have made errors. So that's why I don't get reply to my questions.
And when I do I get abused and insulted.
Would it be best I stop all communications with them?
Thanks again Tara you've been a great help and made me feel a little more confident that I'm not just making an issue out of nothing.
Have a wonderful day.