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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Discrimination by PayPal in the UK

Resolved Question:

I'm an Iranian citizen currently living in the UK on student visa. I opened a bank account in the UK Santander bank after enrollment in the University through a fully legal process and I'm now using the bank service. I recently tried to open an account with PayPal to use their financial services in the UK but noticed that my nationality is not listed in their registration page. I believe that elimination of my nationality in PayPal is due to US sanctions against transactions with Iran (Please see Iranian Transactions Regulations, 31 C.F.R) which are not valid in other countries due to jurisdiction independence. I'd like to know if elimination of my nationality in PayPal services inside UK can be considered as a discrimination offence (in behavior or service) according to the Human Right Act 1998 or any other relevant laws?

Submitted: 2 years ago.
Category: Law
Expert:  Nicola-mod replied 2 years ago.
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 2 years ago.

Hi Nicola,

I'm very happy to wait. And I wonder why my unanswered question is removed and I have not received refund yet. Please keep the question there until somebody answers. Thanks for letting me know.

Amir

Expert:  Nicola-mod replied 2 years ago.
Hello,
We will continue to look for a Professional to assist you.
Thank you for your patience,
Nicola
Expert:  Ash replied 2 years ago.
Hello my name is ***** ***** I will help you.
The Human Rights Act does not apply to private companies, only public bodies. So you can't claim that. But you may claim under the Equality Act 2010 if they are discriminating against you because of your nationality.
So yes, you can claim under the Equality Act 2010, but NOT the Human Rights Act.
Can I clarify anything for you about this today please?
Alex
Customer: replied 2 years ago.

Hi,

Thanks for your reply.

I'm an individual and I did follow the Individual registration procedure through PayPal service. My nationality is not listed.

Many thanks,

Amir

Expert:  Ash replied 2 years ago.
Yes I understand Amir.
You may bring a claim against Paypal under the Equality Act 2010.
Alex
Customer: replied 2 years ago.

Hi,

Thank you very much, your answer was helpful.

May I know the procedure in brief?

Should I file a complaint with police or elsewhere?

Thanks alot

Expert:  Ash replied 2 years ago.
You need to write and set out your losses and request compensation within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not compensate you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Customer: replied 2 years ago.

Hi,

Thank you so much.

I think in a discrimination case it's difficult to estimate the loss. Actually what I am looking for is not money, I just want my country listed cause many of the websites are using only PayPal for processing payments and eliminating my nationality means I cannot use any of them.

Can I file a claim and ask the court to make PayPal add my nationality - with no financial loss claim?

Many thanks

Amir

Expert:  Ash replied 2 years ago.
Yes you can.
The issue fee is £280.
Does that clarify?
Alex
Customer: replied 2 years ago.

Thanks for your help,

You answered my question.

Expert:  Ash replied 2 years ago.
Good luck!
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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience: Solicitor with 5+ years experience
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