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Jo C.
Jo C., Barrister
Category: Law
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Experience:  Over 5 years in practice
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My daughter bought a car from a Peugot dealer and, on driving

Customer Question

My daughter bought a car from a Peugot dealer and, on driving off their premises,caught the o/s door on a staunchion which had been put at the entrance by a staff member. The dealer has denied responsibility and refuses to pay £1500 for repairs. The fact that the staunchion was put there prematurely (the dealer was near closing time) , my daughter was not informed that her exit off the premises was now narrowed and moving off,damaged the vehicle. Should the dealer pay or at least contribute towards the cost ?
Submitted: 1 year ago.
Category: Law
Expert:  Jo C. replied 1 year ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
Why didn't she see it?
Customer: replied 1 year ago.

The staunchion was close to her car and making sure she did not hit other cars on the forecourt area, drove carefully out and ,not having the offending staunchion there when she drove in , have it suddenly appear on the way out!

Expert:  Jo C. replied 1 year ago.
That is a problem I'm afraid.
Come what may, she was driving and it for her to avoid hazards. There is no way around it.
Whether it was put up prematurely or not, it is for the driver to avoid this type of thing.
For that reason, there is no claim against the dealer at all.
That said, she can always complain. They may cave in. It is amazing how complaining does achieve far more than recourse to law often would.
I'm very sorry but that is your position.
Can I clarify anything for you?
Jo
Jo C., Barrister
Category: Law
Satisfied Customers: 69536
Experience: Over 5 years in practice
Jo C. and 2 other Law Specialists are ready to help you
Customer: replied 1 year ago.

On this day, my Daughter has approached the Manager of the dealership and it transpires that the newly purchased vehicle should have been driven off the forecourt by a staff member , a common ruling by the majority of car dealerships apparently,and one not conveyed to my Daughter. This ruling was not observed by the staff,they were obviously quite happy to ignore it. The damage to her newly aquired vehicle will be paid for as they accept full responsibility. You quote in your reply to my problem ''come what may,she was driving and it was for her to avoid hazards,there is no way round it '' unquote.!

Expert:  Jo C. replied 1 year ago.
Well, that is more than they are under an obligation to do.
Complaining achieves far more than recourse to law.
They are perfectly entitled to refuse to pay and they would win.

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