How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ash Your Own Question

Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
Type Your Law Question Here...
Ash is online now

I recently had two amounts of money stolen from my bank account

Customer Question

I recently had two amounts of money stolen from my bank account amounting to about £400. My bank refunded the money, but have now written back to me saying they intend to reclaim this money as they don't see it as fraud. A name was given to my bank by the company the money was used to pay - nobody I know. I took this scam to Action Fraud and felt that the matter was closed and that hopefully the thief might be prosecuted. What can I do to stop my bank taking this money from my account? I feel sick with worry.
Many thanks
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.
Do you know the name and address of the firm/person that stole it?
Customer: replied 1 year ago.

I am still in talks with my bank and will know more over the next few days. I will then get back to you. Apologies for the delay in replying, have been tied up at work and unable to dal with it until today.

Expert:  Ash replied 1 year ago.
Customer: replied 1 year ago.

Dear Alex,

Apologies for the huge delay in responding. It has taken this long to get to the bottom of it. It culminated in my contacting the Financial Ombudsman and sending a letter direct to Lloyds Bank.

They have apologised and refunded the stolen money along with a small amount of compensation to cover the inconvenience, time and cost of phone calls. I feel this is too little, too late and am in the process of changing banks. I honestly feel they couldn't organise a "piss up at a brewery" - please excuse my language, but I feel this is the only way to describe such an inept organisation.

I have also given the name of the fraudster to Action Fraud. I'm not sure what action they will take to deal with this low life, but I do hope something is done.

Anyway, many thanks for wanting to help. I feel the matter is concluded, but if you feel I have missed anything obvious, I would welcome your advice.

Many thanks and regards,


Expert:  Ash replied 1 year ago.
No, it seems a good result - I am very pleased for you.
Expert:  Ash replied 1 year ago.
If this answers your question could I invite you rate my answer before you leave today.
If the system won’t let you please click reply.
Please bookmark my profile if you wish for future help:

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
< Previous | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • UK_Lawyer's Avatar



    Satisfied Customers:

    I am a qualified solicitor and an expert in UK law.
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice