How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jenny Your Own Question
Jenny
Jenny, Solicitor
Category: Law
Satisfied Customers: 6307
Experience:  Qualified Solicitor specialising in Employment Law and general legal matters. Please start your question For Jenny Only
32019188
Type Your Law Question Here...
Jenny is online now

I have two old loan agreement showing ppi payment how ever

Resolved Question:

i have two old loan agreement showing ppi payment how ever i have been told by a ppi company that because it says the word life it is not ppi is this correct
kind regards Pat
Submitted: 1 year ago.
Category: Law
Expert:  Jenny replied 1 year ago.
Hello my name is ***** ***** I am happy to help you today. Is it a PPI claim handler who has told you it is not PPI?
Customer: replied 1 year ago.
yes it is Jenny
Customer: replied 1 year ago.
Hello
Customer: replied 1 year ago.
are you still there . I have added copies of the agreements for you to look at
Expert:  Jenny replied 1 year ago.
Well that is most peculiar as it does appear that you have PPI and you should be able to bring a claim.
If you have not already contacted the lender directly you should now do so.
You should not need a handler to bring a claim on your behalf.
Customer: replied 1 year ago.
so the word life doesn't mean any thing
Expert:  Jenny replied 1 year ago.
No , as I said previously you need to make a complaint directly to the lender.
The financial Services ombudsman may also be able to help you. They have a helpline the number is *****(###) ###-####
Customer: replied 1 year ago.
thank you .
Expert:  Jenny replied 1 year ago.
no problem please do take the time to rate my answer as I am not otherwise credited for my time.
Good luck with this and do come back to me in the future if you need to.
Jenny and 3 other Law Specialists are ready to help you