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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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My iva company has made a serious error on my accounts and

Customer Question

my iva company has made a serious error on my accounts and wants a refund which they should not be asking for. The bank sent them a balance and now they think its a revise claim. I have argued with them about this but refuse to complete my iva because of this. what should I do?
Submitted: 1 year ago.
Category: Law
Expert:  Alice H replied 1 year ago.
Hello, my name is ***** ***** I am a solicitor based in London. I’ll be happy to assist you with your question.
Expert:  Alice H replied 1 year ago.
Is the IVA being managed by an insolvency practitioner?
Expert:  Alice H replied 1 year ago.
Or a debt management company?
Customer: replied 1 year ago.

Insolvency company. And they have just received a refund of £7323.00

So that makes me back in debt of £7189.00

Customer: replied 1 year ago.
Relist: I still need help.
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.
-Could you explain your situation a little more?
Customer: replied 1 year ago.

Ok been paying for last 5 yrs one of my debts was £9800.61. My husband paid £1970.42. The iva paid £7189.01 leaving a balance of £641.18.

The bank confirm that this was the balance and the iva company now think it's a revised claim of £641.18 and have asked/received a refund of £7323.37.

so the bank has confirmed I now owe them £7830.19.

Expert:  Ash replied 1 year ago.
What was the refund for?
Customer: replied 1 year ago.

The IVA company think they have overpaid my debt, as they state I owed £9800.61 claim £641.18.

so that's all they want to pay is the £641.18 that's why they want a refund of all the money paid into the debt.

Now I owe £7830.19 as they still haven't paid that.

Expert:  Ash replied 1 year ago.
Have they given you a breakdown?
Alex