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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 70204
Experience:  Over 5 years in practice
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I bought a new television set from a well-known department

Resolved Question:

I bought a new television set from a well-known department store. 32 days later it broke down and the store would not consider replacing it but offered to repair it. Is this correct? So far we have been without the TV for over a week.
Submitted: 1 year ago.
Category: Law
Expert:  Jo C. replied 1 year ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
Under the Sale of Goods Act you have the right to a refund, repair or an exchange unless the merchant can show that one or the other is disproportionately expensive for them. Usually that is what they rely upon with products like this of high value.
Therefore, they are entitled to a reasonable attempt at repair and one week is not excessive I'm afraid. Much longer and you could challenge on that basis.
You can always complain to trading standards and they might cave in at that point.
Can I clarify anything for you?
Jo
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