My husband Rob contacted before. I have a dispute with a shop in Leicester. I sent her a letter one month ago as following. But she did not reply.
Dear Miss Walker,
After taking legal advice I have been instructed to write to you to inform you that if the amount I am owed by you is not paid within 14 days of receipt of this letter then I will be taking action against you in court. The amount owing is as follows:
Value of 12 missing pieces : £886.28
Amount underpaid for sold items: £36.53
Total amount owed: £922.81
If you return the missing pieces within 14 days then only the remaining £36.53 will be payable. My legal advisor has told me that the fact your shop has changed name is ***** ***** consequence to this case.
My husband contacted you first, but I sent letter with my name. My husband registered used his name. We both talked to you.
It was me had problem with the shop in Leicester. My husband found website first. He contacted you on behave of me.
No, he hasn't. I sent them the letter with my name on it. I was one month ago. They just ignored because they thought I could not do anything about this.
yes, I gave them 14 days of receipt of this letter.
Yes, I said in the letter 'if the amount I am owed by you is not paid within 14 days of receipt of this letter then I will be taking action against you in court.'