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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Good afternoon, I have a very unusual problem. I maintain

Customer Question

Good afternoon,
I have a very unusual problem.
I maintain an account with Natwest and have done so for over 10 years.
I recently transferred funds from my offshore accounts into my Natwest account as I am seeking to purchase a property and was building up my equity contribution. The funds were credited to my Natwest account and I moved it into my savings account via an online transfer. With the funds in this account, I have been unable to deal with the funds as I please. My request for a transfer to joint accounts held by my wife and I in Barclays Wealth or to Access Bank (both in the UK) have been declined on the presumption that they need to do compliance checks. This has gone on for about a month. I however got the shock of my life when I went online last week Tuesday and found that the entire account line I.e my savings account has been deleted from the Natwest online and telephone banking system. I have called Natwest customer service as well as their fraud unit and all I get from them is " we cannot speak to you about your account and someone from our bank will contact you". It is one week today and no one from the bank had contacted me. I have 7 days to close this property purchase and the mortgage and fear that with the stone-walling from Natwest, the transaction might fall through.
Please tell advice me what to do with this situation.
Kind regards
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you with this.
Have the bank written to you at all please?
Ash and other Law Specialists are ready to help you
Customer: replied 1 year ago.
Dear Alex, I have not heard a word from the bank.
Customer: replied 1 year ago.
Is this now a life chat?
Expert:  Ash replied 1 year ago.
Do you have a number?
Alex
Customer: replied 1 year ago.
Dear Alex, I can be reached on *********** I will please ask that you call in an hour.
Expert:  Ash replied 1 year ago.
Ok. You may need to remind me.
Alex
Customer: replied 1 year ago.
I will.
Expert:  Ash replied 1 year ago.
Thanks
Alex
Customer: replied 1 year ago.
Dear Alex, I am available to speak with you.
Expert:  Ash replied 1 year ago.
I am just on a telephone con. I will call you shortly after.
Alex
Customer: replied 1 year ago.
Thank you
Customer: replied 1 year ago.
Dear Alex, good evening. Please confirm if I should still expect a call from you. Best regards
Expert:  Ash replied 1 year ago.
Tried calling and it went to voicemail.
Alex
Customer: replied 1 year ago.
Please give me your number so I can call you then.
Customer: replied 1 year ago.
So so sorry, just noticed the phone was on silent. Do call again or give me a number I can reach you on.
Expert:  Ash replied 1 year ago.
I will try again.
Alex
Customer: replied 1 year ago.
Noted
Expert:  Ash replied 1 year ago.
It went to Orange voicemail again.
Alex
Customer: replied 1 year ago.
I got quite tied of waiting by the phone. I am in the office. Please give me a number that j can reach you on. Please.
Expert:  Ash replied 1 year ago.
Sadly site rules prevent me from doing that. Are you by the phone now?
Alex
Customer: replied 1 year ago.
I respect that Alex. I am leaving my meeting and going to wait by the phone. Please could you call now. Your efforts are appreciated.
Expert:  Ash replied 1 year ago.
Ok