How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31768
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

I made a hotel booking with booking.com dec until 5

Customer Question

I made a hotel booking with booking.com for 12 dec until 5 jan in costa rica. I had too give my credit card details. I cancelled in November as I could not find any flight direct, but was 2 days out of the cancellation deadline. They then deducted all the costs of US$2,725.56 from my credit card. I contacted booking.com who called the hotel and they said that my penalty was the full amount. What are my rights, I have not used the booking that will be from 12 dec. booking.com customer service team have said that this is the correct amount as a penalty
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.
Do you mean cancelled 2 days before or after the deadline?