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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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Good morning;My Father recently received a letter from a

Customer Question

Good morning;
My Father recently received a letter from a debt collection agency (Transcom) working on behalf of e-bay demanding the sum of £115 for allegedly their fee's in relation to his sales of designer clothing. My Father is 79 years old certainly not into designer clothes nor 100% computer literate.
I have written to Transcom and had numerous telephone conversations with them, I have also provided a crime number (obtained from on line fraud website).
Their letter was incorrectly addressed, correct road, wrong number, the log in details for e-bay they maintain is my Fathers is incorrect as is the e-mail address.
Having telephoned e-bay they confirm my fathers legitimate account (the only account) they have on record for him is 100% ok nothing owed.
to summarise;
1.Letter received October 2015
2.Letter returned detailing facts and crime number
3.All Telephone conversations timed dated and documented.
4.All details that Transcom provided do not relate to my Fathers e-bay account
5.I have requested the internet Protocol address of the person carrying out the transactions they say that they do not have this.
6. Surely the IP address will prove my fathers innocence
7. Please can you advise next course of action ? They (Transcom) maintain this is not Fraud
Submitted: 1 year ago.
Category: Law
Expert:  Jo C. replied 1 year ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
What would you like to know about this please?
Customer: replied 1 year ago.
my initial question
Customer: replied 1 year ago.
Hello again did you receive my initial enquiry
Customer: replied 1 year ago.
Any chance of a response ?
Customer: replied 1 year ago.
I am still awaiting a response to my query ????
Expert:  Jo C. replied 1 year ago.
Hi.
I have read the facts.
I was wondering what your question is about this?
Customer: replied 1 year ago.
My question is self explanatory how does my father stand legally ? is that the best response you can offer ?
Customer: replied 1 year ago.
if you had read my very 1st message item 7 you would have known
Expert:  Jo C. replied 1 year ago.
So what you mean is whether he is liable?
Customer: replied 1 year ago.
errrr yes what standing does Transcom have under British Law
Customer: replied 1 year ago.
actually this is a total waste of time I thought according to your web site you were qualified lawyers