How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

Good morning;My Father recently received a letter from a

Customer Question

Good morning;
My Father recently received a letter from a debt collection agency (Transcom) working on behalf of e-bay demanding the sum of £115 for allegedly their fee's in relation to his sales of designer clothing. My Father is 79 years old certainly not into designer clothes nor 100% computer literate.
I have written to Transcom and had numerous telephone conversations with them, I have also provided a crime number (obtained from on line fraud website).
Their letter was incorrectly addressed, correct road, wrong number, the log in details for e-bay they maintain is my Fathers is incorrect as is the e-mail address.
Having telephoned e-bay they confirm my fathers legitimate account (the only account) they have on record for him is 100% ok nothing owed.
to summarise;
1.Letter received October 2015
2.Letter returned detailing facts and crime number
3.All Telephone conversations timed dated and documented.
4.All details that Transcom provided do not relate to my Fathers e-bay account
5.I have requested the internet Protocol address of the person carrying out the transactions they say that they do not have this.
6. Surely the IP address will prove my fathers innocence
7. Please can you advise next course of action ? They (Transcom) maintain this is not Fraud
Submitted: 11 months ago.
Category: Law
Expert:  Jo C. replied 11 months ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
What would you like to know about this please?
Customer: replied 11 months ago.
my initial question
Customer: replied 11 months ago.
Hello again did you receive my initial enquiry
Customer: replied 11 months ago.
Any chance of a response ?
Customer: replied 11 months ago.
I am still awaiting a response to my query ????
Expert:  Jo C. replied 11 months ago.
Hi.
I have read the facts.
I was wondering what your question is about this?
Customer: replied 11 months ago.
My question is self explanatory how does my father stand legally ? is that the best response you can offer ?
Customer: replied 11 months ago.
if you had read my very 1st message item 7 you would have known
Expert:  Jo C. replied 11 months ago.
So what you mean is whether he is liable?
Customer: replied 11 months ago.
errrr yes what standing does Transcom have under British Law
Customer: replied 11 months ago.
actually this is a total waste of time I thought according to your web site you were qualified lawyers

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice
 
 
 

Related Law Questions