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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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Have purchased some expensive skin care. Use the eye serum

Customer Question

Have purchased some expensive skin care. Use the eye serum last night and this morning my eyes are red, itchy and watery so not going to use the other products. Spoke to the shop to return unused items but they say they will not refund on the goods. Paid by credit card but they say there is nothing they can do as the receipt says they do not do refunds so they need to go by the company's T&Cs. I paid over £100
Submitted: 1 year ago.
Category: Law
Expert:  Ben Jones replied 1 year ago.
Hello when did you buy this product?