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Jenny
Jenny, Solicitor
Category: Law
Satisfied Customers: 6307
Experience:  Qualified Solicitor specialising in Employment Law and general legal matters. Please start your question For Jenny Only
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I recently paid almost £4,000 Riser Recliner Single engine

Customer Question

I recently paid almost £4,000 for a Riser Recliner Single engine Chair from Oak Tree Mobility The day after its delivery 26 Nov 2015 I rang the company to say that the chair their bespoke measurements were wrong proving the chair to be very uncomfortable Soon after I contacted the company saying that I wanted the chair to be taken away and the cost to be reimbursed I have taken advise from Which Legal who thought I had a fair claim I sent an E Mail letter to the Company listing all my grievances and gave them 2 weeks to respond I finally rang them again and was told that my claim was rejected I have kept all details of the process and considered letting it go I am 73 and not in good health This whole process has caused me a lot of sadness and heartache and I wonder how many other older people have been abused due to consumer default Mrs Pat Tayler Oxted Surrey
Submitted: 1 year ago.
Category: Law
Expert:  Jenny replied 1 year ago.
Hello my name is***** am a qualified solicitor and I am happy to help you today. On what basis has the company refused to refund your money?
Customer: replied 1 year ago.
Its a difficult Question One week after I received the chair the engine failed I informed the company and the offered to send an engineer I rejected this on the basis that I did not want the chair due the fact that it was unfit for use and I did not want to cause any further expenses to the Company I think they did not believe that the chair was not suitable even though I was measured before it was made The only way I could prove my point was by them coming to see me in the chair
Customer: replied 1 year ago.
I could send you an E Mail of the letter I sent to the company before they rejected my claim
Expert:  Jenny replied 1 year ago.
Yes please I'll send you an offer of additional service so that you can send it to my private email address.
Jenny and other Law Specialists are ready to help you
Expert:  Jenny replied 1 year ago.
Hello I've sent my contact details please can you confirm you have them?
Customer: replied 1 year ago.
DearCustomerI think I must stop this before I waste more money I have sent 2 copies of the Email I sent but have had Demon Failure on both
I am too frustrated to go on
Expert:  Jenny replied 1 year ago.
Hi I have just sent my phone number please call me and I'll try to find a way to help you.