How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ash Your Own Question
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
Type Your Law Question Here...
Ash is online now

I've applied PPI back from Lloyds bank and they've

Customer Question

I've applied for my PPI back from Lloyds bank and they've told me about 2 accounts where I've paid into it but they are not willing to pay me back. Unfortunately I've lost all the paper work through moving homes. I know I got a loan out 17/10/2007 at the Westgate Branch in Wakefield, West Yorkshire. The interviewer was a lady called S. Henderson. What can I do to retrieve it?
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.
You can request a copy of all documents held by the bank under the Data Protection Act 1998. There is a fee of £10 but they need to send you all data held within 40 days.
Can I clarify anything for you about this today please?
Ash and 4 other Law Specialists are ready to help you
Customer: replied 1 year ago.
Please could you clarify that I've been in touch with you. Would I go to my bank to get the information of my loans or phone etc.?
Expert:  Ash replied 1 year ago.
Do you have a number we can chat on?
Customer: replied 1 year ago.
I've already sent this number twice before !!! My mobile: ***********
Expert:  Ash replied 1 year ago.
Ok, when would be good to speak?