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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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I have been with Npower since June/July 2009 gas and

Customer Question

I have been with Npower since June/July 2009 for my gas and electric. I have had 2 erroneous transfers that have occurred on both the gas and electric supply. I have paid by direct debit every month for both bills and in April 2014 discovered the erroneous transfer situation. I had accrued £5,500 in credit and they paid out only £1000 and a further £1000 on two separate dates at my insistence. I am therefore owed at least £3,500. I have received final amended energy bill and electricity statements etc and with a small compensation amount am being told I am in credit by £400 odd pounds only. When I spoke to them before Xmas 2015 I was £3,500 in credit (which would have been about right taking into consideration the 2 separate payments they paid of £1000). I don't understand what they have done and feel they have completely ripped me off. They told me the money I owed for the electric could be put onto a payment plan as the electricity is back with them but my gas is still with another gas provider. I have been told different things by different people every time I ring them and feel I need some sort of legal assistance to sort this out. Please could you help. Many thanks, Karen ***********
Submitted: 1 year ago.
Category: Law
Expert:  Jo C. replied 1 year ago.
Hi.
Thank you for your question. My name is ***** ***** I will try to help with this.
What would you like to know about this please?