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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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I transferred money from Santander UK on 29/12/15 to an NZ

Customer Question

I transferred money from Santander UK on 29/12/15 to an NZ bank I have not seen the money since. I confident it will turn up, but the bank appears to have no intention of making it available before their legal limit of eight weeks has transpired. Mean while we have to live on credit cards and generosity of friends and family. On the 4/2/16 I was told by Santander the NZ bank had returned the money on the 19/1/16 with no explanation and Santander was waiting to hear back as to why it's was returned. They supplied me with a reference number. I contacted the NZ bank and with that number they were able to tell within a couple of minutes that the money had arrive on the 30/12/15 and was returned on the 5/1/16, due to the funds being incorrect currency (NZ dollar) it was sent to a sterling account.i want to hold Santander to account for their inaction, a mistake I can live with, but not their billigerant stone walling to date, this should have been rectified weeks ago yet we are still waiting , life on hold. We already have a complaint with the banking ombudsman, they only act after 8weeks. I want to empty Santander pockets happy if it fills a lawyers pockets but their behaviour is barbaric seems to be accepted within the UK bank services. Where and what can I do??
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.
How much was the transfer for please?
Alex