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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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We had a boiler installed by British Gas and due to

Customer Question

Hello, we had a boiler installed by British Gas and due to increased hot water pressure we had a water leak causing damage to our contents and property which is currently being handled by our insurance company. I made an official complaint in writing about the incident and subsequent poor customer service received. They have offered £750 as a ‘gesture of goodwill in reflection of the issues you have experienced’ but they do not accept liability for the water leak under their terms and conditions clause 12, they state this was down to our existing pipe work. This amount is their full and final offer and they wish me to sign and return a ‘Form of Discharge’ worded as follows:
‘ We agree to accept from British Gas Services Ltd the sum of £750 in respect of damage to my property. This is a gesture of good will and British Gas does not take liability for the damage as the leak occurred from existing pipe work.
This sum is in full and final settlement of all claims, present or future, which we have or might otherwise have against British Gas Services Ltd in respect of any matter arising out of the above incident.’
Signing our legal rights away was never discussed so this document has come as a shock. They claimed to be sorry for what had happened and felt they should make a financial offer in recompense for the catalogue of appalling service we received even though they state they are not obliged to do so.
I am now unsure what to do, I would have accepted the £750 but with these added strings I feel it will prevent our insurance company from making a counter claim.
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.Why are you unsure please? Which part makes you feel uneasy?Alex
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience: Solicitor with 5+ years experience
Ash and other Law Specialists are ready to help you
Expert:  Ash replied 1 year ago.
When would be good to call?
Customer: replied 1 year ago.
I am available this evening or tomorrow between 4-6pm
Expert:  Ash replied 1 year ago.
Are you free at any particular time this evening?Alex
Customer: replied 1 year ago.
I will be available all evening please feel free to ring this eve, no problem thanks
Expert:  Ash replied 1 year ago.
Do you have a number we can chat on - I cant see it displayed here.Thanks
Customer: replied 1 year ago.
01706 660028
Expert:  Ash replied 1 year ago.
I will call shortly.Alex

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