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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 70209
Experience:  Over 5 years in practice
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I ordered a mobile phone with a free £300 gift card. I got

Resolved Question:

I ordered a mobile phone with a free £300 gift card. I got an email back confirming the order. Next day I had an email asking me to phone them, they said the deal had changed and it was only £200 gift card. I argued it but was told well you won't get a better deal as we are the only ones that offer it. Can I insist on having the £300 card?
Submitted: 1 year ago.
Category: Law
Expert:  Jo C. replied 1 year ago.
Did it change before you ordered?
Customer: replied 1 year ago.
I ordered online, got an email from them confirming it. Then was asked to call them to confirm details. On the call they said it was only a £200 gift card. I objected but was effectively told well tough that's what the deal is, and you won't better it because we are the only ones who offer this deal.
Customer: replied 1 year ago.
So it was on when I ordered it, but they rescinded the deal before I got the phone.
Customer: replied 1 year ago.
But the website was still showing the same deal. So they were promoting the £300 but not honouring it.
Expert:  Jo C. replied 1 year ago.
Are you prepared to sue them?
Customer: replied 1 year ago.
I'm not sure as its a big company ... Just annoyed that they refuse to honour the deal.
Customer: replied 1 year ago.
I guess I could go via small claims? Never done anything like that so not sure costs to me to do it ... Don't know if I could afford to.
Expert:  Jo C. replied 1 year ago.
In principle you are entitled to the deal that you were offered but the fact remains that they are not willing to offer that. In those circumstances your only real options are either to accept that or to sue.If you do sue then it is only a small claims court sum and they might well settle as it isn't worth the manpower cost of litigating. You can issue herewww.moneyclaim.gov.ukbut I would send them a letter before action giving them fourteen days warning first to protect you from costs.Can I clarify anything for you?Jo
Customer: replied 1 year ago.
Hi. Thanks for that ... I hadn't thought about doing that. I'll send them a letter. Thank you.
Expert:  Jo C. replied 1 year ago.
No problem and all the best. Please remember to rate my answer. Remember that I am always available to help with your questions. Even if I am in Court I will usually pick up a question within 12 hours. For future information, please start your question with ‘For Jomo1972’.
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Customer: replied 1 year ago.
Brilliant . Many thanks :)
Expert:  Jo C. replied 1 year ago.
All the best