How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

I have a question, I currently rent out a leasehold apartment

Customer Question

I have a question, I currently rent out a leasehold apartment in Wales. the property management company fails to communicate by any other means than letter, in spite of me living in Dubai. As a result of delays in payments being received and excess charges against my account, they also seem to be able to go to my mortgage provider and collect the overdue funds directly at more additional cost to me. Are they allowed to o that?
Submitted: 9 months ago.
Category: Law
Expert:  Ash replied 9 months ago.
Hello my name is ***** ***** I will help you.Do you have a contract with the agent in writing? If so, what does it say about communication if anything?Alex
Customer: replied 9 months ago.
I am in Dubai so talking on the phone is not such a good idea. I am not sure what it says about communication in the agreement, we signed the agreement over 10 years ago, since then the agent has changed. my issue is that they appear to be able to go to my mortgage provider at will and demand what they consider to be owed and get it without me being consulted. Are they allowed to do that? I received letters today that were sent in January, they follow up with reminders at GBP 30 each and a GBP 120 debt collection referral fee. we got the letters together and have told them this is the case...they don's seem to care as long as they get the money - Which they do from my mortgage provider.
Expert:  Ash replied 9 months ago.
Do the terms and conditions you signed 10 years allow allow then to charge these fees?
Customer: replied 9 months ago.
not sure, I don't have the document to hand. since this is a different agent I am not sure how that is?
Technically I don't have an agreement with them. I think they are being unreasonable. I have asked them to communicate by e-ail, they refuse
Customer: replied 9 months ago.
I'm still here
Expert:  Ash replied 9 months ago.
Why technically dont you have an agreement with them?
Customer: replied 9 months ago.
you did not answer my question, merely asked some of your own. OK I do have an agreement with them. I would appreciate your response to my original question
Expert:  Ash replied 9 months ago.
Do they have your address in Dubai to send documents?

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice
 
 
 

Related Law Questions