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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
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I have a small business - a event staffing agency! I employed

Customer Question

Hi, I have a small business - a event staffing agency! I employed a company to do my website since my website has been built it has has constant errors and problems which have lost me business, money, reputation and time. It is constantly occurring to the fact I have to pay someone else to re do my website so I can have one that works this will cost me about £750 and my current web designer is refusing to give me a refund or any money back and would like some advise on this thanks
Submitted: 9 months ago.
Category: Law
Expert:  Jo C. replied 9 months ago.
What would you like to know about this please?
Customer: replied 9 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 9 months ago.
Hi Jo please can you tell me how I proceed to get a refund
Expert:  Jo C. replied 9 months ago.
A refund for what specifically?
Customer: replied 9 months ago.
Hi JoPlease read first message explaining the situationThanks
Expert:  Jo C. replied 9 months ago.
That post does not explain what you want a refund for specifically.
Customer: replied 9 months ago.
Are you able to call me maybe is easier, I would like a full refund for the site as it is error ridden and I am now having to pay someone else to redo my website properly
Expert:  Jo C. replied 9 months ago.
How long have you been using them?I can call but it will rack up the cost to you and online is really just as good.
Customer: replied 9 months ago.
Hi Jo I have used them for nearly a year and have had constant errors with the site loosing me business and time and is not the service I paid for
Expert:  Jo C. replied 9 months ago.
Ok. What do they guarantee that is not provided? Or guarantee will not happen?
Customer: replied 9 months ago.
I am not happy with your answers and would like a full refund
Expert:  Jo C. replied 9 months ago.
Opting out.
Customer: replied 9 months ago.
Opting out and would like a refund as stated in the terms and conditions
Expert:  Ash replied 9 months ago.
Hello my name is ***** ***** I will help you.I see the other expert has opted out - do you still need help?Alex
Customer: replied 9 months ago.
Hi Alex I have requested a full refund as I am not happy with this service please can this be applied immediately thanks
Expert:  Ash replied 9 months ago.
Sure. If I could ask you to contact customer services - thanks.Alex

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