How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ash Your Own Question

Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10915
Experience:  Solicitor with 5+ years experience
75100385
Type Your Law Question Here...
Ash is online now

I have been a housing Association yrs, last year in

Customer Question

I have been a housing Association for 10 yrs, last year in March when i got my yearly rent increase letter i decided to read it properly. ( many years before i use to just file it)
I notice on my rent increase that i was getting charged for services that i don't get. I am a semi detached house that is 8 yrs old. i was being charged for window cleaning, fire risk assessment, emergency lighting, and a few more, i was being charge and additional £7 per week for charges that i did not have or used, i immediately contacted them, and asked them to rectify this, after several months of emails, letters and getting my local MP involved, i finally got a responded, stating they estimate cost for over a year, then refund any balance due back to my rent account in march before the new financial year. How they can estimate for services that i don't get. So I gave the benefit of doubt, hoping that they will be adjust on my rent account and charges have be removed ready for the new financial, and the new rent increase, I have now received the new rent increase. They have added even more services that i don't use. like internal communal cleaning, i am not paying £8 per week for services i don't have or use. What do i do now, i dont what another year trying to chase the housing association, to try and get them to sort, this out, and pay back what that have taken in additional services
Submitted: 9 months ago.
Category: Law
Expert:  Ash replied 9 months ago.
Hello my name is ***** ***** I will help you.For now please let me know whether you have written and complained about this please?Alex
Customer: replied 9 months ago.
I have complained Via email several times, then i put my complaint in writing and sent to head office via record post, so someone higher in the housing association, when i failed to get a satisfactory reply, i asked my local MP to write to them, and they just gave a load of excuse, and send they was dealing with it, it has now been a year, since my 1st complaint about the charges.
Expert:  Ash replied 9 months ago.
You should write to the Chief Executive of the Housing Association and make a formal complaint. I note you say you have complained but you need to write to the Chief Executive.Once you get a response then you can complain to the Property Ombudsman. They offer a free, independent service and they can examine your complaint at: https://www.tpos.co.uk/That should resolve the complaint for you.Can I clarify anything for you about this today please?Alex

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice