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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I run massage business and sell voucher valid certain

Customer Question

I run massage business and sell voucher valid for a certain period. I have recently sold few via email campaign. The vouchers did specify: Three 1 hour treatments for £99 from 21st December till 31st January 2016
** offer expires 7 days after receiving this-- 11/12/15 **
On of the clients has purchased it and contacted me on the 26th February trying to redeem it. I have declined it on grounds it expired. She is now telling that she is entitled to be compensated and I have been unjustly enriched. Can she take action against me?
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.
Hello my name is ***** ***** I will help you.I assume they are threatening to sue for 3 x £99?Alex
Customer: replied 1 year ago.
I cannot have live discussion I am at work
Expert:  Ash replied 1 year ago.
Sure. To be clear, they only have 7 days to book a voucher although its valid until end of this year?
Customer: replied 1 year ago.
end of jan this year
Expert:  Ash replied 1 year ago.
So when did they buy the voucher?
Customer: replied 1 year ago.
Hi I finish work in 90 min we can then speak? If you are still around?
Expert:  Ash replied 1 year ago.
Yes I am happy to do that.ALex
Ash and other Law Specialists are ready to help you
Customer: replied 1 year ago.
ok I am ready
Customer: replied 1 year ago.
are you there?
Customer: replied 1 year ago.
ok I cannot wait any longer.
Customer: replied 1 year ago.
I am going home now. Can you please tell me how can I get a refund?
Expert:  Ash replied 1 year ago.
Sorry I was having dinner. Do you have a number?
Expert:  Ash replied 1 year ago.
When can we speak, I am eager to help
Customer: replied 1 year ago.
Hi I have already sent you my number, I am available to speak for the next 10-15 min my number is *****
Expert:  Ash replied 1 year ago.
Calling now. Alex