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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31768
Experience:  Over 5 years in practice
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Can a holiday sold by a couch company with sub standard hotel

Customer Question

can a holiday sold by a couch company with sub standard hotel accom be questioned
Submitted: 1 year ago.
Category: Law
Expert:  Jenny replied 1 year ago.
Hello my name is ***** ***** I am happy to help you today. Please can you explain the situation in more detail?
Customer: replied 1 year ago.
I booked a holiday to bournmouth for Christmas with a coach company, Crusader couches. when I arrived late at night the room was still smelling of paint, the case rack tacky from wet varnish. windows wide open freezing cold , shower drenched the bathroom only 2 hand towels in the room fro 5 days stay tv not working foot stool to sit on to see through mirror on dressing
table 6" from the floor. asked for towels got none . kettle not working inside fell out so dangerous. tiny wardrobe with 4 coat hangers.no room service. apart from hotel manager. who closed windows as freezing. showere too high water over top room on 4th fllor two person lift.
Customer: replied 1 year ago.
when I asked my bank was told citizens advice bureau but haven't had a lot of faith in them as nothing they have ever done for me has worked in all the years I have trusted them.
Expert:  Jenny replied 1 year ago.
Had any promises been made to you regarding the standard of the hotel you would be staying in?