How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 30929
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

I am an online Amazon seller...

Customer Question

hi
Submitted: 7 months ago.
Category: Law
Expert:  Jo C. replied 7 months ago.
Hi. How can I help ?
Customer: replied 7 months ago.
Hi, we are online seller on amazon. We have sold one of the product in USA on amazon platform (directly to end user). We have been selling it since few months now. Last month, we have received a letter from solicitor of manufacturer that we cant sale that product and they want to know everything whom we have sold the product to etc. but they have clearly mentioned that if you are selling it to end user or patient, please dont provide any details. I have also sent an email detailing everything that we are only seller on amazon and not wholesale the product. Now, they are saying that matter is in court and they can not advice nor reply me. I have their letter as well, please confirm if I can send you that letter as well. They have send the same letter to like 200 odd seller here in the UK. As we are not big company, we cant afford to have solicitor. I have replied to the solicitor few times with all information but not sure whether we should contact court or not?Please advice.Thanks
Umesh
Expert:  Jo C. replied 7 months ago.
Why can't you sell it?
Customer: replied 7 months ago.
This is what I am saying. As ecommerce and online trader, we can sale anything anywhere in the world without any hesitation? as long as products are genuine and not counterfeit? We need advice on that, as we are not sure whether we have to reply to solicitor in USA or not?
Expert:  Jo C. replied 7 months ago.
What do they say about why you can't sell it?
Customer: replied 7 months ago.
They are saying that, as its manufactured in the UK, you cant sale it in the USA. There is a different version for the USA. They are identical in look, they are both english language. The product is diabetic test strips and they work on USA meter as well. This is just the price is higher in the USA so they dont want grey stock to be sold from UK. They have also stopped listing now on amazon so we are not selling now but what about the products which we sold already? We havent broken any law as such. Can they sue us?
Expert:  Jo C. replied 7 months ago.
I'm not sure this is my area so I will opt out for others.
Expert:  Nicola-mod replied 7 months ago.
Hello,
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 7 months ago.
Hi, We definitely need advice but its taking too long. Also, money has already deducted from our account even we havent received any advice. Can you please kindly refund that first and if we will receive an advice and satisfied answer, we will surely arrange the payment.Thanks
Umesh

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice