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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 69520
Experience:  Over 5 years in practice
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Tempur mattresses are running a 60 day trial of their products. One

Resolved Question:

Tempur mattresses are running a 60 day trial of their products.
One needs a base to put the mattress on but it is not included in the offer.
If one does not like the mattress one can return it.
If I decide that after seeing the base in my bedroom it does not work for me. Too high for easy excess, both my wife and I are over 80. What are my rights if I want to return the base?
Submitted: 8 months ago.
Category: Law
Expert:  Jo C. replied 8 months ago.
Sorry if I am missing the point but is there any reason you think you may be able to return the base?It would have no faults I presume?
Customer: replied 8 months ago.
I do not know if I can return the base, I have not asked yet.
I wanted to know where I stand legally so I can negotiate better.
I know a little about 'Cooling off time' for internet purchases etc. but nothing about returning a product to a shop where I bought it just because it does not suit me and is the wrong size.
Incidentally, I had the mattress and base delivered yesterday.
Expert:  Jo C. replied 8 months ago.
If you purchase an item in store then you do not have cooling off rights unless they are offered under the contract. The only rights to return such a product would arise if the product had faults because then the Consumer Rights Act 2015 would be engaged replacing the old Sale of Goods Act. Sometimes stores will allow a return in the interests of good business but they have no obligation to do so. I'm afraid that the base is the fly in the ointment here. Even if the mattress is disliked and you exercise your right to return it, you are stuck with the base unless they agree to replace it. Can I clarify anything for you?Jo
Jo C., Barrister
Category: Law
Satisfied Customers: 69520
Experience: Over 5 years in practice
Jo C. and 4 other Law Specialists are ready to help you
Customer: replied 8 months ago.
Thank you Jo, your answer is what I expected.
I just hoped there might have been some way to exert some pressure in my request for the return.
I will just have to try and persuade the shop to swap the base in the interests of 'Good customer relations'.
Thanks again
Ron
Expert:  Jo C. replied 8 months ago.
No problem.All the best.

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