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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 69788
Experience:  Over 5 years in practice
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On the 13 February I bought a second hand car from a dealer While

Customer Question

On the 13 February I bought a second hand car from a dealer
While on the premises they showed me the history book
But when I got home the book was missing
I contacted them the next day they sent me an email saying the book should be in the car
When i confirmed that it wasn’t they sent an email saying will check in the office and get back
Next day they sent an email saying , after speaking with previous owner they never had the book
I believe the book they showed me was a fake ,
At this stage I sent a formal recorded letter on the 22nd of February, rejecting the sale and asking for full refund under the Trading Regulations 2008 for unfair business practices by giving false information and for failing to disclose information when asked if there was anything missing. They replied by claiming that I could not reject the sale as this regulation is only for faulty cars. And the post they placed online did not mention the book
Following my unsuccessful attempt to resolve this issue with the trader, on the 4th of March 2016 I contacted the ombudsman, however as the trader refused to reply to any emails or letters, this too also proved to be of no success.
Do I have a case to take to court?
thanks
Submitted: 10 months ago.
Category: Law
Expert:  Jo C. replied 10 months ago.
How much did you pay and what is the age of the car please?
Customer: replied 10 months ago.
£2750 and car 2007
Expert:  Jo C. replied 10 months ago.
What is the evidence the papers were fake?
Jo C., Barrister
Category: Law
Satisfied Customers: 69788
Experience: Over 5 years in practice
Jo C. and 2 other Law Specialists are ready to help you
Customer: replied 10 months ago.
Hi regarding the phone call. is the £38 the full amount to pay or is it on top of the £47
Expert:  Jo C. replied 10 months ago.
You would need to email customer services about that on***@******.*** but there is an additional charge.Or i can carry online here?i can't phone until lunch anyway so there is time to make a decision.
Customer: replied 10 months ago.
thanks just cancel please
Expert:  Jo C. replied 10 months ago.
Ok. Do you need to carry on online?
Customer: replied 10 months ago.
no Thanks
Expert:  Jo C. replied 10 months ago.
All the best.
Customer: replied 10 months ago.
thank you
Expert:  Jo C. replied 10 months ago.
you are welcome. Let me know if you need anything else.
Customer: replied 10 months ago.
can you please help with refund thanks
Expert:  Jo C. replied 10 months ago.
You will need to email customer services on***@******.***

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