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Ash
Ash, Solicitor
Category: Law
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Experience:  Solicitor with 5+ years experience
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I sent off a vintage watch, which was a family heirloom for

Customer Question

I sent off a vintage watch, which was a family heirloom for restoration and servicing. It was sent via a well respected jewellers to a very well known watchmaker and the maker of this particular watch.
I was clear with my instructions for the watch and specified on more than one occasion that certain parts were to be left alone.
The watch returned with a new insurance value attached. It was shocking. The watch was worth only about 1/3 of what it should have been if the restoration had been carried out correctly. In fact I could have sold the watch for more had it not been restored.
In all they seem to have ignored my instructions or the jewellers simply didn't pass them on. Also the restoration looks like it was done by someone who just didn't know what they were doing. They must have realised the value of the watch and that their actions would devalue it, so if in doubt, why didn't they check?
I'm currently trying to resolve the issue with them but I was wondering where I stand legally on this issue? I have had to pay out a large sum of money for a job I am far from happy with and my item is worth far less than it should be as a result of their work too.
Thanks in advance for any help/advice!
Submitted: 8 months ago.
Category: Law
Customer: replied 8 months ago.
I forgot to add that I showed the watch to a local expert after the job and he said it was the worst job he had ever seen done by Omega. He added that if I tried to sell it, the job was so bad that people would assume it was a fake.
Expert:  Ash replied 8 months ago.
Hello my name is ***** ***** I will help you.What is it you want to achieve ?Alex
Ash, Solicitor
Category: Law
Satisfied Customers: 10915
Experience: Solicitor with 5+ years experience
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Customer: replied 8 months ago.
Well I would like a refund on the work done that wasn't done to the standard I had expected and also some sort of compensation for the loss of value. I don't know how far I can go with that. To give you an idea, it should have been worth around £10,000 but the insurance value is now £4,100 so I would be lucky to sell if for £2000.I have requested that they refund me the money and buy the watch for as close as possible to the insurance value. This is still a loss to me but I felt the best that I could hope for. I figured that they wouldn't make a loss this way either as they would have the means to sell it on for the best possible price.They however are saying they want to send the watch back to Omega, with a 3 month turn around time so that they can see whether they can do anything to improve the watch. I know enough about the watch to know that they can do very little and certainly not add much value back into it. I'm concerned that they are putting me off and will refuse a refund or compensation, saying they've done the best that they can. I might have this watch but I'm a single mum of three and struggling to get by as it is. That watch was money for the future.
Expert:  Ash replied 8 months ago.
Do you have a number we can chat on?
Customer: replied 8 months ago.
Hi, I sent the number via a private message on here
Expert:  Ash replied 8 months ago.
www.moneyclaim.gov.ukCalling now.Alex

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