Many thanks for your patience. When someone enters into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
· Finished within a reasonable time (unless a specific time has been agreed); and
· Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about timescales or about the results to be achieved.
So if the repairs were not done to an appropriate standard then the consumer would have been able to get back to you to seek that they are rectified. Ideally they should have given you the opportunity to resolve the issues and to make the necessary repairs. There is an option to go elsewhere to do this if they have lost faith in you but this would usually happen if the work was done to a dangerous standard or you have been really unhelpful and not responded to their requests, etc. Going for someone else straight away with no reasonable grounds to justify this could mean that they can only reasonably pursue you for the costs you would have spent to undertake the repairs.
In terms of the actual nature of the repairs and if they were necessary, now that they have been undertaken and you did not have the chance to inspect them, you are really going on what they tell you and perhaps the report of the other garage. This could be a dispute that you and the buyer may not reach an agreement on so if that happens and you refuse to pay, then they have the chance of challenging this in court and letting a judge decide what is fair in the circumstances.
This is your basic legal position. I have more detailed advice for you in terms of the options you have should they decide to make a claim over this, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there I no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you