Hello my name is ***** ***** I will help you with this.
Did you have a covering letter saying not to fold it please?Alex
Ok - can you get a replacement from Australia?
Have you called and asked if you can have a replacement?
What is it you want to achieve? How much are you seeking to claim? I dont think its worth anything more than £10,000 in compensation.
Ok - so what do you want to achieve, make someone accountable but in what way?
I dont see what the end result would be at this stage?
Yes I understand that and I am sorry for your precious loss. I can imagine this is very upsetting. So you want to go to the newspaper, or you want to go to Court?
It would be a small claim so no legal costs save for the Court fees.
These would be:
1) £455 issue fee
2) £335 hearing fee.
Problem is if you take it to Court, the Judge is there to put you back into the position you would have been in. In this case a new certificate so usually it would be a replacement cost.
Its going to be hard to take them to Court for anything else. Do they have a duty of care? Not at law (ie the Police it was found they have no duty to protect citizens) however where they have been negligent there is a claim.
But your remedy for this would be compensation.
Can I clarify anything for you about this today please?Alex
Good luck. Alex