How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ben Jones Your Own Question

Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 44391
Experience:  Qualified Solicitor - Please start your question with 'For Ben Jones'
Type Your Law Question Here...
Ben Jones is online now

I booked a return flight with a agency, from heathrow to

Customer Question

hi I booked a return flight with a agency, from heathrow to Dubai and then Dubai to agency told me the flight from Dubai to india times had changed,she gave me new tickets ,when I asked her if all the other dates and times were ok she said everything on my old tickets were fine only the Dubai to india had change and that I use my old tickets as normal and use my new ticket only for Dubai to india, so did as she told me going out was no problem ,but returning back from india to heathrow they told me I should have flown out a day before I have missed my flight if I want to fly back I would have to pay again which I had no choice and paid 548.00 the lady at the agency schedule changed my flights and only told me about 1 change I lost 548.00pounds I have tried speaking to the agency to claim my money back , but she refuses to pay me she say's it's my fault I should have reconfirmed my booking. what can you advice me please
Submitted: 4 months ago.
Category: Law
Expert:  Ben Jones replied 4 months ago.

Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today.

Expert:  Ben Jones replied 4 months ago.

Are you and the agency in the UK?

Customer: replied 4 months ago.
Expert:  Ben Jones replied 4 months ago.

Thank you. It would appear that you have a potential case for negligence against the agency because they had failed to inform you of the changes they had made to your travel itinerary. By making the changes themselves and by confirming with you that there were no further changes, thy have taken responsibility for this and providing you with incorrect information can make them negligent. That would allow you to pursue them for compensation for any losses you have incurred as a result.

The only way they could try and avoid it, which they have already tried to do, is to claim that you should have confirmed the itinerary yourself. However, for that to be a valid reason there must have been a specific contractual condition requiring you to do so. Check the booking conditions to see if this was a specific requirement on your part before travel. Even if there was, it could be possible for you to argue that by asking them to confirm there were no changes you had done as required. So overall, you would have a better argument that you should be compensated for this.

This is your basic legal position. I have more detailed advice for you in terms of the steps you need to take to pursue this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
< Last | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • UK_Lawyer's Avatar



    Satisfied Customers:

    I am a qualified solicitor and an expert in UK law.
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice