Hello my name is ***** ***** I will help you. Is this new or used? If used, how old, how many miles and how much did you pay?What is it you want to achieve?Alex
Ok - what do you want to achieve?
You need to write and set out your losses and request a they repair the car or refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Under the Consumer Rights Act 2015 you have a limited time to reject goods, but they must be of suitable quality, as described and fit for purpose.
Can I clarify anything for you about this today please?
They should collect if its faulty. Its their problem it occurred. Alex
Yes I would make sure everything is in writing - then you have a record. Does that help? Alex
Yes you can as long as you havent had a repair. That is your right. Does that clarify? Alex
Correct. That should resolve it for you. Is that ok for you? Alex
Great. If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex
Up to you. If you want a reduction thats ok, but if you want a total refund, that is your right. ALex
No I dont think So. Alex