How can I help with this please?
On what basis? What caused his fall?
Sorry for the delay.
In that case he does not have a claim I’m afraid. This was not caused by anybody’s negligence. It was just an accident. Nobody is liable for accident.
Tortious liability rests upon some form of wrongful act. There is none here.
I’m very sorry but that is the reality of his position.
Can I clarify anything for you?