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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. If there was a fault with the toaster then the seller of the toaster will be in breach of S.14 of the Sale of Goods Act 1979 - failure to supply of reasonable quality, fit for purpose and free of defects. This is a contractual breach and the remedy for breach of contract is to claim all damages that are a naturally occurring consequence. You absolutely will be able to claim compensation for the losses your have suffered and damage to your kitchen. The main starting point is have Morphy Richards confirmed there was a fault with the toaster?
Hi, Thank you. The first port of call is to simply write to them and say how much loss you have suffered and ask them to confirm how they intend on paying it. If they refuse to pay it, you would have to consider suing them in the county court. If they have contacted their insurers and acknowledged the fault then I doubt they will be contesting this anyway. Have they arranged for the insurers to come and inspect the damage?