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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. Part of having an insurance policy is to protect you against these types of incidents so I would certainly co operate with the engineer. That said I would not allow this be used as some sort of fishing exercise to look for other issues. Before the engineer comes round ask them to confirm exactly the nature of the allegations being made against you and confirm what the engineer will be checking. Make sure they provide this information in writing. Once you have confirmation in writing you can use this as evidence and a show of good faith if you need to raise any complaint against the insurance company.
Hi, Thank you. Yes please feel free to revert back to this thread if and when you receive additional information. Any feedback of my answer in the mean time is gratefully received. Kind regards AJ
Hi, Thank you. Until a figure is actually claimed then is not much you can do as there is nothing to pay. It may be the case that you will want to consider paying this directly to preserve the NCB. The email above does not explain what the engineers are looking for - you should ask them to confirm this in writing?
If I can assist any further please do not hesitate to contact me. Kind regards AJ
Hi, Thank you. At least that limits the search to an extent. Make sure they keep you updated on the progress of the claim - it may be that you will want to settle this yourself to protect your NCB. Kind regards AJ
Hi, Thank you. At the moment you do not have a value of a claim or actual proof the claim is valid. I would not make any admissions until the insurance company confirm that they believe there is a case to answer.
Hi, Thank you. ***** can assist any further please do not hesitate to contact me. Kind regards AJ
Hi, Thank you. Has the expert concerned been and inspected the car and confirmed in writing that it is damaged? Do you accept responsibility for the damage or are you still unsure it was your fault?
Thank you. If you are prepared to admit it then the question really is, is £2000 worth more than 3-4 NCB? Would your premium next year go up dramatically bu making the claim? Can the insurers advise you on this?
Hi, Thank you. I would ask for a copy of the invoice you are paying to verify that the £2000 is legitimate. Unfortunately you cannot control where the other party chooses to have the car repaired. Kind regards AJ
Hi, Thank you. Ultimately you could always go to another insurer if the premium is too high. Kind regards AJ
No problem. I wish you the best of luck, if I can assist any further please do not hesitate to contact me. Kind regards AJ