Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today.
Have you asked them to confirm whether any of your other goods are damaged?
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Many thanks for your patience. The issue here is that you cannot force them to extend the cover until you move in and can unpack the items. You can of course ask them to do so but if they refuse, then you cannot force them to do it. So if they are adamant that they will not provide the cover, you have the following options:• Leave it as it is and when you unpack the things at your house, do so in a way which you can use to show any damage as things are unpacked. By that I mean use a video or photo camera to take actual evidence of the items as they are unpacked so that you have proof of what, if any, damage has been caused. You can then still pursue them for these damages as they would be liable for them regardless• You can take this matter to the Removals Ombudsman, a neutral third party which oversees the removals industry and they can require the company to do something, such as extend the cover
This is your basic legal position. I have more detailed advice for you in terms of the options you have should the cover mot be extended and you still find further damage, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you
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Hello, do you need any further assistance or are you happy with the above response? Look forward to hearing from you.
Thank you. Whenever a dispute arises over compensation owed by one party to another, the party at fault can be pursued through the civil courts. As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
1. Reminder letter – if no reminders have been sent yet, one should be sent first to allow the party at fault to voluntarily settle this matter.
2. Letter before action – if informal reminders have been sent but these have been ignored, the party at fault must be sent a formal letter asking them to resolve this amicably within a specified period of time. A reasonable period to demand a response by would be 10 days. They should be advised that if they fail to do contact you in order to resolve this matter, formal legal proceedings will be commenced to pursue the compensation due. This letter serves as a ‘final warning’ and gives the other side the opportunity to resolve this matter without the need for legal action.
3. If they fail to pay or at least make contact to try and resolve this, formal legal proceedings can be initiated. A claim can be commenced online by going to www.moneyclaim.gov.uk. Once the claim form is completed it will be sent to the other side and they will have a limited time to defend it. If they are aware legal proceedings have commenced it could also prompt them to reconsider their position and perhaps force them to contact you to try and resolve this.
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
Rating received, many thanks. Feel free to get back to me if you need further assistance