You should have been made aware of your landlord's contact details.
It is the landlord's responsibility to provide constant hot water and heating. It is illegal not to. Therefore boiler repairs are absolutely your landlord's responsibility and therefore at his cost.
I would not expect a tenant to cover the cost of boiler repairs. You may have to call out a service engineering in emergency situations but the cost of works should always be covered by the landlord, unless damage was caused by the tenant.
You should inform your landlord that it is his responsibility to maintain the boiler and therefore the cost incurred should be reimbursed.
Whatever action you take to remedy this will no doubt erode the relationship with your landlord which may result in being given notice to quit. You may well have decided to move on in any event.
You could seek to recover the cost via the small claims court. It may be tempting to withhold the sum out of paying rent but the landlord may then deduct that sum from your deposit when refunding it to you at the end of the tenancy. However, if the deposit is (and it should be!) protected by a tenancy deposit scheme then the reason for making the deduction will need to be disclosed, you can then dispute this and the scheme can recommend alternative dispute resolution to find a resolution. The landlord can reject this. This leaves you to sue your landlord in the small claims court to recover the deducted sum from the deposit.
As to who should have informed you of a change of landlord, it is not the selling agent's responsibility to inform you of this. I would have thought the seller's solicitor would send what is called a rent authority letter to inform you that the landlord has changed and who to pay the rent to from the next rent payment date (it is what I do when selling and what I ask the seller's solicitor to do when acting for a buyer). That is generally standard practice. Regardless of that the landlord should introduce himself and provide contact details.
I hope this helps.
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Thanks for your email. The further details provided make the position much clearer.
I think we can therefore disregard all of what was said about you being notified about the change in landlord. As a managing agent is involved this is the person, on behalf of the landlord, who would be responsible for ensuring that issues regarding the property are dealt with.
I understand the main issue here us that you want to be compensated for the inconvenience suffered.
Whilst I fully appreciate that you would have gone through an unpleasant and distressing time whilst the boiler was broken we have to consider if you have suffered loss. This will be difficult to establish.
You need to establish (1) financial loss (2) pain and suffering.
Re (1), you have told me that you did not pay for the repairs and therefore suffered no direct loss. However, we can consider indirect losses, for example did you buy an electric heater to keep the property warm, boiling more water in the kettle in order to wash etc and increased electricity bills, travel costs to shower? If not, then there is no associated financial loss.
Re (2), pain and suffering. Whilst you may have been cold during this period and caught a cold you have to be able to quantify this. This would be nominal.
If you did incur indirect losses as described in (1) above then you could potentially bring a claim. In addition, you would have to establish that your landlord was in breach of his duty owed to you. Your landlord may be able to demonstrate that he did what he reasonably could to ensure the boiler was repaired asap. It did happen around Christmas and new year which is a busy time of year. You do need to consider your chances of success and balance this with what you are claiming and the associated costs of bringing a claim (you have to pay court fees based on the value of your claim). Therefore, you could end up out of pocket. I cannot advise on your chances of success.
Also consider that if you were to bring a claim against your landlord it may result in the landlord serving notice.
What are your losses exactly?