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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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My 2 yr phone contract ended. I wrote giving the company 30

Customer Question

My 2 yr phone contract ended. I wrote giving the company 30 days notice. They said they didn't receive it and want me to pay for the contract another 5 months as they still haven't accepted my termination. Am I correct in saying that I sent the letter and it's not my fault they didn't receive it?
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.

Hello my name is ***** ***** I will help you.

Did you get proof of posting or send it recorded delivery?
Alex

Customer: replied 1 year ago.
I got proof of posting. I do this for everything as I daily send sd cards to video mystery shopping companies and it covers me in case they get lost.
Customer: replied 1 year ago.
I told them this also but they have ignored that fact.
I have to go out now so may not be able to respond for an hour.
Expert:  Ash replied 1 year ago.

You are correct, its not your fault it was not sent. You sent it and have proof of posting. Unless their terms say it has to be posted in any particular way (ie recorded delivery) then its not your problem.

Can I clarify anything for you about this today please?
Alex

Customer: replied 1 year ago.
No thank you, ***** ***** confirmed my understanding of the law. Thank you.
Expert:  Ash replied 1 year ago.

If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex

Ash and 2 other Law Specialists are ready to help you
Customer: replied 1 year ago.
Done.
Expert:  Ash replied 1 year ago.

Thanks. Alex