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Hello my name is ***** ***** I will help you.
Was this off a private seller please?Alex
How much did you pay? Did you inspect it before collection? How was it described on Ebay?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
£185 to issue a claim and £335 to hear it. if you win these fees are added.Does that clarify? Alex
I think you have a chance of winning, yes.Alex
Your options are:
1) Go to Court
2) Not to go to Court to get a refund
Does that clarify? Alex
No it does not.Alex
Yes, if you read above I did say you need to write and give 14 days notice.
If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex
Thanks in advance. Alex