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Does it show what came out of the account please?Alex
Ok - you should write to Head Office (or visit if you are in that area) and demand that they sort this out. This is a HUGE amount of money and I cant see why they would let it out.
What you may need to do is open an alternative account in the meantime with another bank and get things paid from that whilst this is sorted.
Even if you go to the Ombudsman they will allow the bank 8 weeks to provide a response. Therefore you could get another account.
Or you could seek a Court order that they resolve this. You would need to complete forms N1:
Clearly there is a cost to that so you may wish to take the above action first.
Can I clarify anything for you about this today please?Alex
If this answers your question could I invite you to rate my answer before you go today, otherwise the site doesn’t pay me for the time spent with you. Thanks in advance! Alex