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Thanks for your question. I hope I can assist.
I am sorry to hear of your problem.
In the first instance I would suggest that you make a formal complaint to the firm's senior partner. You need to state that the solicitor is not communicating with you and you are unaware of the progress of your matter. Ask for an update within a specified time. State that any failure to respond within the time period will result in an immediate complaint being lodged with the Solicitors Regulation Authority.
No solicitor wants to be referred to the regulator. Hopefully this will be sufficient to progress your matter.
If you have lost confidence in the solicitor acting you can ask the senior partner when raising the complaint to transfer the file to another solicitor.
Another option would be to dis-instruct the firm but then you need to have another solicitor lined up to transfer the file to. Your current firm will not release your file until you have paid fees up to date.
I hope the above helps and makes you aware of your options.
Do let me know if you have any queries in respect of my answer.
Please can I ask you to rate/accept my answer.
Thanks for the additional information. Sorry that you find my response unhelpful but those are your options - complain>report>change firm.
Try calling the legal services ombudsman 0300(###) ###-####/p>
Or the SRA 0370(###) ###-####/p>