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Who dug footings please? Alex
Ok - was it done properly? If so can you get a survey to say so?Is it part of your policy that you have to tell them?
Does it say you need to inform before or after?
ah ok. If they wont pay out all you can do is write and make a formal complaint. You should also get a formal survey done to comment on the quality of the work. They will investigate the matter and report back to you. I suspect they will not find for you then you can go to the Ombudsman.
You can send a copy of the report and they can investigate whether or not the not telling them in reality would have made any difference to the risk.
The Ombudsman is free, independent and can examine your complaint at: www.financial-ombudsman.org.uk
Can I clarify anything for you about this today please?Alex