How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ash Your Own Question

Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
75100385
Type Your Law Question Here...
Ash is online now

If I signed an agreement with a company to provide service

Resolved Question:

If I signed an agreement with a company to provide service to obtain an Interim Possession Order for £xxxx, however they obtained a Full Possession Order at the end because they had made errors and delayed the process so much that the deadline to obtain an Interim Possession Order had passed, as well as this change was done without my consent. Can I dispute the final amount they are trying to collect? What would be my next step to make a case to complain and dispute the final cost as the service provided is not the same as the agreement and with much delay?
Submitted: 11 months ago.
Category: Law
Expert:  Ash replied 11 months ago.

Hello my name is ***** ***** I will help you.

What is your loss please?

Customer: replied 11 months ago.
Hi Alex, Thank you for the interest. It would be good to get some insight before considering jumping on a call? I would like to generalise possible actions I can take in disputing the final amount payable in the agreement.
Expert:  Ash replied 11 months ago.

Yes I am just trying to understand what your loss is please?

Customer: replied 11 months ago.
I paid 50% initial fee and signed an agreement to obtain an Interim possession order, they have recently executed a full possession order and removed the trespassers after 6 months. Although I had made several email attempt to clarified that they should recalculate the final fee as it has been delayed and obtained a full possession order instead, during this period of time. I have never had a solid answer, except in one email that they have indicated the full possession order would be now be a cheaper option.They are now chasing for the final 50% of the fee and I would like to dispute their service provided should be cost much less due to the different type of order used at the end and the time taken to do so.
Expert:  Ash replied 11 months ago.

Ok - so you havent paid this extra fee because they didnt act in accordance with your instructions?

Customer: replied 11 months ago.
I would like to consider my options, and weight out on cost and time to resolve this matter.
Expert:  Ash replied 11 months ago.

When did you sign the agreement?

Customer: replied 11 months ago.
15th March, therefore it was after 3 months instead of 6 months mentioned above.
Expert:  Ash replied 11 months ago.

Ok - then they are potentially in breach of the Consumer Rights Act 2015 by not acting with all reasonable skill and care.

If they did not do what they were instructed to do, then they are not entitled to a fee.

Indeed you could sue them for breach of contract. So no, you dont need to pay the remaining 50%.

Can I clarify anything for you about this today please?
Alex

Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience: Solicitor with 5+ years experience
Ash and other Law Specialists are ready to help you
Customer: replied 11 months ago.
That is probably all I need for now to consider. Thank you for the advice.

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.co.uk/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.co.uk/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.co.uk/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.co.uk/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.co.uk/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.co.uk/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice
 
 
 

Related Law Questions