Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today.
Have you made any formal requests for your money back or for the work to be redone at all?
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When you have entered into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
· Finished within a reasonable time (unless a specific time has been agreed); and
· Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about timescales or about the results to be achieved.
If there are problems with the standard of work, or any of the above, you will have certain rights:
1. The trader should either redo the parts of the service which are inadequate or perform the whole service again at no extra cost to you. This must be done within a reasonable time and without causing you significant inconvenience.
2. If redoing the work is impossible or cannot be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. The price reduction would depend on how severe the issues are and could be as much as the full cost of the work.
3. If the service has been performed so badly that it would be unreasonable to expect the consumer to give the trader a second chance, you may be entitled to claim the cost of remedial work by another trader.
The issue is if the company has stopped trading. Assuming this was a limited company, it will be its own legal entity and have legal responsibility itself. Its directors will not be personally liable. So you can only pursue the company.
This is your basic legal position. I have more detailed advice for you in terms of the options you have for taking this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you
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I am of the opinion that you would be throwing good money after bad pursuing the company if they are no longer trading.
Although it seems you have a good case, I do not think that you will get the result that you wish for and may end up spending a considerable amount on legal fees for very little in return.
I hope this answers your question. If so, kindly rate the answer and provide feedback
If you have any further questions, please do not hesitate to ask.